The Hillman Group

Kiosk Field Service Rep Part-Time

US-UT-South Salt Lake
4 weeks ago(11/21/2017 9:34 AM)
Requisition ID
2017-2349
# of Openings
1
Category (Portal Searching)
Service

Overview

The Kiosk Field Service Rep provides technical services for vending and engraving platforms, merchandising services and on-site customer support at customer locations to ensure that prescribed scheduled and unscheduled service programs and customer relationships are effectively maintained at or above customer expectations.

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Responsibilities

1.     Technical Services for Vending and Engraving platforms
·         Perform scheduled service visits on a pre-determined call cycle for all kiosk platforms at customer accounts. Scheduled services may include: Interior and exterior cleaning of kiosk, replenishment and management of kiosk or display inventory, testing of kiosk functionality and collecting, securing, accounting for, and depositing funds according to prescribed procedures.
·         Perform troubleshooting and repair work as part of unscheduled service visits on an as-needed basis for all kiosk platforms and customer accounts. Troubleshooting and repair work may include: General kiosk functionality checks, basic electrical troubleshooting, mechanical and electro-mechanical component replacement (up to 50lbs.) and technical software troubleshooting and repair.
·         Installation and relocation of kiosk platforms within customer store locations.
·         Complete and transmit kiosk related data via personal computer or MC-75.
2.     Merchandising and Customer Support
·         Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
·         Maintains kiosk platforms and customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
·         Establishes and maintains effective professional relationships with store personnel, including regular contact with store management.
·         Conducts product training for store personnel as required.
·         Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc.
·         Attends promotional days and grand openings to help educate customers and employees on Hillman product lines.
3.     Store Display Resets
·         Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
·         May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
·         Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.
4.     Conducts Store Surveys
·         Completes customer service sheets on MC-75.
·         Completes other surveys as directed on MC-75. May include: Store scoping for kiosk placement, special projects and questionnaires.
·         Takes photos of kiosks and displays.
5.     Follows company policies and procedures to accomplish the following:
·         Maintain and timely submission of required records and receipts.
·         Follow prescribed time reporting procedures and submits time worked accurately and promptly.
·         Communications regularly with supervision to ensure feedback of customer related information.
·         Maintains current knowledge of company products field operations, and customer account specifications.

Qualifications

·         Two years field service experience preferred, ideally in a large-scale retail environment. Merchandising experiences a plus.
·         Intermediate knowledge of Word, Excel, and Windows.
·         Kiosk field service or repair experience preferred.
·         Mechanical and electro-mechanical troubleshooting and repair experience preferred.    
·         Able to read & execute store plan-o-grams in an efficient manner.
·         Strong organizational, planning, and problem solving skills.
·         Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
·         Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
·         Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
 
Education:
High school diploma or equivalent, college courses preferred.
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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