Establishes and maintains positive relationships with our domestic and international customers and Hillman Field Service staff by receiving and responding to a high volume of telephone requests.
Key Result Areas:
Customer Support – Provide support to both Hillman Customers and Field Service Staff via the phone loop.
Product and Merchandising Support – ability to answer questions concerning Hillman products
Takes initiative, accepts responsibility for mistakes; protects confidentiality; accepts & implements change.
Internal & External Customer Service
Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; exceeds service expectations at all times.
Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
Is consistently at work and on time; Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
Associates Degree strongly preferred or equivalent combination of education and experience.