The Hillman Group

  • District Service Manager

    Job Locations US-WA-Seattle
    Posted Date 1 week ago(1/10/2019 10:40 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview

    Provides leadership and direction to Field Service Representatives in designated District. Supervises direct reports to ensure the District achieves sales goals, service objectives, budget commitments, account profitability, and administrative commitments. May also supervise Zone Manager attached to District. Serves as the main point of contact for large accounts by maintaining excellent customer relations at the store level.


    • FSR Hiring/Training/Development


    • Responsible for Interview and Hiring Process
    • Responsible for ensuring all aspects of Training are completed in timely manner
    • Works with FSRs (and ZM if applicable) on rotational basis to evaluate performance
    • Communicates with FSRs (and ZM if applicable) to provide information
    • Identifies potential candidates for advancement opportunities
    • Adheres to and follows Human Resource Procedures
    • Achieves Service Objectives


    • Meets call cycle commitments
    • Plans and implements new procedures/projects within District (and Zone if applicable)
    • Ensures that all merchandising strategies are followed
    • Ensures that Product Knowledge and Safety presentations are conducted as needed
    • Achieves Budget Goals


    • Ensures that expense controls are followed
    • Continually seeks cost-saving opportunities
    • Adjusts resources to accomplish objectives in most efficient manner
    • Assists Region/Senior District Manager in developing operating budget for District
    • Communicates Business Trends/Issues


    • Promptly responds to customer issues
    • Monitors competitors’ products, customer needs/trends
    • Regular communication with Supervisor and Account Managers


    • Previous experience managing group of individuals, as a Zone Manager or with other company.
    • Two years related experience working with hardware and home center accounts.
    • Extensive knowledge of Hillman products.
    • Knowledge of Word, Excel, and Windows.
    • Excellent planning, organization, and time management skills.
    • Excellent interpersonal and communication skills.
    • Positive attitude and strong motivational skills.
    • Maintains a valid driver license and vehicle insurance and is able to operate a motor vehicle safely.
    • Able to travel up to 75% of the time including some overnight stays.
    • Able to lead and motivate a large group of off-site staff by guiding, training, and offering counsel.


    High school diploma or equivalent, Bachelor’s degree preferred or equivalent in experience.


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